Return

At Calbi, we believe in providing our customers with the best shopping experience possible. That's why we offer a hassle-free 30-day return policy. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receiving it.

Our return policy is designed to give you peace of mind when shopping with us. We understand that sometimes products may not meet your expectations or may arrive damaged. With our 30-day return policy, you can shop confidently knowing that you have the option to return your purchase if needed.

Here are a few important details about our return policy:

• Change of mind returns: The item must be in its original condition, unused, and in the original packaging. Please be advised that any postage costs for returned product/s is to be paid by sender. 
• Damage or Faulty: In the rare event that your item arrives damaged, we will arrange a replacement or offer a full refund at our cost. Please notify us within 24 hours of receiving the item to be eligible for this guarantee.
• Refund Process: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If everything checks out, we will process your refund within 3-5 business days.
• Refund Method: Refunds will be issued in the original form of payment used for the purchase.

If you have any questions or need assistance with a return, our friendly customer support team is here to help. Once we’ve received your request, our team will reach out to you and give you instructions regarding the return of the items you’ve purchased.

Thank you for choosing Calbi. We appreciate your trust in our products and services, and we strive to provide you with the best shopping experience possible.

*This return policy does not apply to 'In Stock Pick Up' orders at our physical retail store. For 'In Stock Pick Up' orders returned to our physical retail store, a 5% re-stocking fee will be charged to cover administrative costs.